Desegmented

Instead of finer segmentation of your customer base, what do all customer segments have in common that you can make the focus of your offer?

When and how to apply Desegmented:

Consider the individuals in your life. When you have a major announcement, you probably manually segment your customers. Before emailing your coworkers about a promotion, for instance, you might send a group text to your family. The same holds true for your clients. They have distinct needs, characteristics, pain points, and expectations of your business. And sometimes the most effective method of communicating with your target customer is to include them in a group.

Customer segmentation is important for a variety of reasons. The following are some of the objectives this process can help your business achieve:

Deepening your understanding of your customers to tailor your content to their specific needs and obstacles Developing campaigns and advertisements that resonate with and convert specific customer segments Enhancing your customer support and service Assisting internal teams in preparing for challenges other groups are likely to face.
Increasing customer loyalty through the use of personalized content and interactions Knowing who your most valuable customers are and why is essential.
Communicating with customer segments via their preferred channels and platforms.
Meeting distinct customer groups where they are Effectively identifying new product, support, and service opportunities.

Well-known companies that use this pattern are Miro and Ikea.

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This Pattern is used by:

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