The Business Model of Southwest Airlines
Southwest Airlines is the largest discount carrier in the U.S. (in terms of domestic passengers boarded) devoted to provide not only cheap flights but also a high-quality customer service. As of March, 2015, Southwest operates 679 Boeing 737 aircraft and serves 94 destinations across the United States and six additional countries with more than 3,600 flights a day. With its business model, the company created an impact on other carriers and served as an inspiration such that the model was repeated many times around the world.
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